Proactive alerts doubled
100%
Urgent tickets like allergies now surface automatically through daily Zendesk scans, helping the team act quickly and protecting the brand.
Reddit issues missed
0
Zapier automation captures all actionable Reddit mentions in real time, allowing the team to stay responsive to public sentiment.
AI-generated drafts per emergency
1
Emergency comms now begin with an AI automated draft, speeding weekend response.
Company Size
600
Industry
Beauty
About
IPSY is a beauty subscription service that delivers personalized product picks to members every month.
— Larry Montoya, Senior Operations Manager of Customer Care at IPSY
