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Need help troubleshooting? Access our Support team 24 hours a day, five days a week, and 12 hours a day on weekends.

Our team of real humans will help you solve your issues so you can get back to automating faster.

Comprehensive support for businesses of all sizes—from self-serve help docs to custom implementation.

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Support options for every budget

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Absolutely! All customers on a paid plan can access support for troubleshooting, account, billing questions, and more via email, plus live chat for some plans.&nbsp;Please note: Support options vary based on your Zapier plan. For example, our Enterprise plan customers also have access to additional benefits like onboarding and Designated Technical Support.

Does Zapier provide customer support?

You can connect with our Support Team via our <a href="/app/get-help" rel="noopener noreferrer">contact form</a> located in our <a href="https://zapier.com/app/get-help" rel="noopener noreferrer" target="_blank">Help Center</a>. If you're on a Pro 2k+ tasks, Team, or Enterprise account and need more assistance, you can also access real-time support by clicking “Chat with Support” in the Help Center. Or <a href="/app/get-help" rel="noopener noreferrer">head here</a> to get help.

How do I contact Zapier Support?

Customers on a Team or Enterprise plan get access to our dedicated Premier Support team, which includes all the benefits of Zapier Support along with faster, prioritized responses (one-hour first-response time). If you're on a Team or Enterprise plan and need more assistance, you can also access real-time support via live chat.

What’s the difference between Zapier Support and Premier Support?

With Live Support, you can connect with our Support team immediately via live chat. Please note: Live support is only available for customers on a Pro 2k+, Team, or Enterprise account, including trials.

What is Zapier Live Support and who can access it?

For Professional accounts, you can typically anticipate a response within eight hours during the workweek, and within 24 hours on weekends. If you're on a Team or Enterprise plan, our goal is to provide an initial response within an hour, followed by subsequent responses within eight hours.&nbsp;These times reflect Zapier's goals for providing support responses, however, they aren't service-level guarantees. Actual response times may vary depending on volume and request complexity.

When can I expect to receive a response from Zapier's Support team?

Our Support team is available 24/7. Response times vary by plan type as detailed above.

When is Zapier Customer Support available?

Lots! Check out our <a href="/blog/" rel="noopener noreferrer">blog</a>, <a href="https://help.zapier.com/hc/en-us" rel="noopener noreferrer" target="_blank">Help Center</a>, <a href="https://learn.zapier.com/" rel="noopener noreferrer">Zapier L</a><a href="/university" rel="noopener noreferrer">earn</a>, or <a href="https://community.zapier.com/get-help-50" rel="noopener noreferrer" target="_blank">Zapier Community</a> to access everything from Zapier tutorials and step-by-step guides to customer stories and automation inspiration.

What resources are available to help me get started with Zapier?

If you're new to Zapier and would prefer a do-it-with-me approach, you can hire a certified <a href="/experts" rel="noopener noreferrer">Zapier Expert</a> who'll be happy to build Zaps based on your unique needs.

What options are available to me if I’d like someone to build my Zaps for me?

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<a href="/pricing" rel="noopener noreferrer">Choose your plan.</a>

Help when you need it, how you need it. Learn more about our customer support options.

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